ER Frequently Asked Questions

Emergency Room General FAQs

No appointment is required at Fountain Hills Emergency Room and Medical Center. If you are experiencing a medical emergency, you can come in 24 hours a day, 7 days a week. Our ER team is always ready to help.

Where is the Emergency Room (ER) located?

You’ll find us at 9700 N.Saguaro Blvd, Fountain Hills, AZ 85268. We’re centrally located and easy to reach from all nearby Arizona communities. Free parking and immediate walk in access are available

What services does the Emergency Room provide?

Our ER provides comprehensive emergency medical services, including treatment for chest pain, injuries, dehydration, infections, allergic reactions, and more. We also offer on-site
imaging, lab testing, and medications for fast results.

What is a freestanding Emergency Room?

A free standing emergency room is a fully equipped ER that operates independently from a hospital. It offers the same level of emergency care, including advanced diagnostics, medications, and physician-led treatment, but often with shorter wait times.

Are you an Urgent Care Center?

We area full service emergency room,not a walk-in urgent care clinic.

Is the ER open on weekends and holidays?

Yes. Our emergency room in Fountain Hills is open 24/7, including weekends and holidays. No matter the day or time, our medical team is available to provide prompt, expert care.

Will my insurance cover an ER visit?

Yes. We accept allin-network insurance benefits for emergency care and do not balance bill patients. If you have questions about coverage or billing, contact our billing department at (480)
339-4825.

If you have any questions or need help understanding your Explanation of Benefits (EOB) or billing statement from Fountain Hills Emergency Room and Medical Center, our billing team is here to help. Please contact us directly at (480) 339-4825, and we’ll gladly review your statement, explain your charges, and ensure your insurance benefits are applied correctly.

Get in Touch with Our Team

Whether you need details about our 24/7 Emergency Room, have a medical inquiry, or need billing assistance, we’re here to help.

First Name

Last Name

Phone Number

City

State/Province

ZIP / Postal Code

Message

By clicking “Submit,” you agree to FHMCAZ’s Terms of Use and Privacy Policy. You consent to receive calls and texts from Fountain Hills Medical Center about your account. Message rates may apply. Reply STOP to opt out or HELP for more info. See our Privacy Policy.

We’re Here to Help — 24/7

Find Us

Fountain Hills Emergency Room and Medical Center
9700 N. Saguaro Boulevard
Fountain Hills, AZ 85268
Conveniently located to serve Fountain Hills and surrounding areas with 24/7 emergency care.

Emergency: (602) 671-7990
Medical Clinic/Urgent Care Appointments:
(602) 671-7981

Patient Portal

Access your lab results, visit summaries, and prescriptions anytime through our secure online Patient Portal. Need help registering? Contact our team, we’ll guide you step by step.

Billing Questions

For questions about your Explanation of Benefits (EOB) or billing statement, contact our billing specialists directly at (480) 339-4825. We’recommitted to clear communication, no balance billing, and full support for every patient.

Hear from the PeopleWho Trust Us Most

Fountain Hills Emergency Room And Medical Center

4.8

Based on 644 reviews

02:15 17 Nov 25

20:20 16 Nov 25

19:34 16 Nov 25

03:24 16 Nov 25

Modern clean ER facility, friendly staff, experienced Emergency medicine doctor(Dr. Bair) with excellent bedside manner. In the waiting room, staff offered free bottles of water. Wait time was one minute. I recommended this ER to my hotel for their guests.

Diana Khalife

23:38 14 Nov 25

This is my second visit to the emergency department at fountain Hills they’re always great people and very helpful and knowledgeable

Wayne Harding

22:51 14 Nov 25

Carl Munsell

23:23 11 Nov 25

Response from the owner 00:00 12 Nov 25

Thank you, Carl, for your 5-star rating! We truly appreciate your support and are glad to know you had a positive experience with our team at Fountain Hills Medical Center.

Sky reynolds

21:03 11 Nov 25

During my visit, I was treated with such kindness and compassion at a time when I truly needed it most. The staff went above and beyond to make sure I was cared for and comfortable. I received excellent help and couldn’t be more grateful for the amazing team here!

Response from the owner 23:20 11 Nov 25

Thank you, Sky, for your wonderful 5-star review. We’re truly touched by your kind words and so glad our team could provide the compassionate care and comfort you needed. Your appreciation means a great deal to us, and we’re honored you chose Fountain Hills Medical Center during such an important time.

Roxannes Online

02:57 09 Nov 25

I meant to give 5 stars not 4. They have the best team of nurses & doctor when I went to the Fountain Hill emergency,

Response from the owner 18:00 10 Nov 25

Thank you, Roxanne, for your 5-star review and kind words! We’re so glad to hear that you had a great experience with our team of nurses and doctor at Fountain Hills Medical Center. We truly appreciate your trust and support!

Colleen Grande

02:30 06 Nov 25

I went around 6am for some trauma to my foot during a race, and they saw me right away, were super kind, and got me an x-ray within minutes of being there. Truly one of the most efficient emergency room visits I’ve ever had - even with the change over from the night crew to the day crew!

Response from the owner 21:07 07 Nov 25

Thank you, Colleen, for taking the time to share your wonderful experience! We’re so glad our team could provide you with quick, compassionate care and get you taken care of right away. It’s great to hear that our staff made your early morning visit smooth and efficient even during the shift change. We truly appreciate your kind words and are honored to have been there for you when you needed us. Wishing you a speedy recovery!

Latest Articles & Health Insights

Stay informed with expert tips and trusted advice from the team at Fountain Hills Emergency Room and Medical Center. Explore the latest on emergency care, preventive health, and general wellness to help you stay healthy and prepared.

By Admin / August 15, 2025